New Support Options Coming Soon

By Matt Swanson, BS, MT(ASCP), CSSBB

April 22, 2019

We have some exciting news!  In keeping with our goal of providing world-class support, we are please to announce additional Support tools.  Over the next 30 days, StaffReady will be releasing two new tools for Support:

Both tools can be accessed from a single chat widget that will appear in the lower right-hand corner of your screen. During the trial period, the widget may come and go. Our current Help and Training Features will still be present. Once we make permanent changes, we’ll let you know.

ReadyBot will provide you with searchable access to our Help and Training Documents. You will be able to review condensed Help documents that will allow you to get a high-level idea of what a certain document offers,
 without wading through all of the detail. These Help documents will also provide a link to the complete training document and a short video on how to use the feature.  Announcements such as Holiday hours and maintenance windows will be displayed here as well. 

We plan to continue building out our knowledge base over the next several months.  If you don't find the document you're looking for at first, don't forget to use the Search function (in the header) and the Training Media link (hover over the gear icon).  Those features will continue to be provided.  

During our normal Support hours (07:00 – 17:00 Pacific time, Monday – Friday), you will have Live Chat access to our Customer 
Support Team. You can get a quick answer to a question and maybe even avoid having to start a Support ticket.  If you engage with our Bot after hours, you'll still be able to start a Support ticket.

As we proceed with these new tools, we invite your feedback. Feel free to chat with us about these changes, and as always, you can leave us a note at ReadyBot and Live Chat should work well with most modern browsers - Chrome, Safari, Firefox, and Edge.  If you have a choice, we suggest you use one of those.  

Matt Swanson, BS, MT(ASCP), CSSBB

Matt Swanson is the Technical Operations Manager at StaffReady. He came to StaffReady with 29 years of experience in the clinical laboratory, with roles varying from Bench Tech to Operations Management to Consultant to Business Intelligence Analyst.  He became a Certified Six-Sigma Black Belt in 2017. Find Matt on LinkedIn.