The Company collects information from individuals who visit the Company’s Web sites (“Visitors”) and individuals who register to use the Services (“Customers”).
When expressing an interest in obtaining additional information about the Services or registering to use the Services, you are required by the Company to provide personal contact information, such as your name, company name, address, phone number, and email address (“Visitor Contact Information”). As you navigate the Company’s Web sites, the Company may also collect information through the use of commonly-used information-gathering tools, such as cookies (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser, such as browser type and browser language; your Internet Protocol (“IP”) address; and the actions you take on the Company’s Web sites, such as the Web pages viewed and the links clicked.
When subscribing to the Services, your personal contact information must be provided, including your name, company name, address, phone number, and email address (“Required Contact Information”). In addition, the Company requires you to provide it with financial qualification and billing information, such as billing name and address, method of payment and purchasing department information, and the number of employees within the organization that will be using the Services (“Billing Information”). The Company only requires credit card information if a credit card will be used for payment, so is considered optional (“Optional Information”) when registering to use the Services. Required Contact Information, Billing Information, and Optional Information are referred to collectively as “Customer Data.” Customers may electronically submit Customer Data, and other information, to the Services for hosting and processing purposes. The Company will not review, share, distribute, or reference any such Customer Data except as provided in the Company Subscription Agreement, or as may be required by law. In accordance with the Company Subscription Agreement, it may access Customer Data only for the purpose of providing the Services, preventing or addressing service or technical problems, at a Customer’s request in connection with customer support matters, or as may be required by law. The Company Subscription Agreement is available by request.
The Company uses Visitor Contact Information provided by Visitors to perform the services requested. For example, if you fill out a “Demo Request” Web form, the Company will use the information provided to contact you about your interest in the Services. The Company may also use Visitor Contact Information for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in the Services and to send you information regarding the Company and its partners, such as information about promotions or events. The Company uses Web Site Navigational Information to operate and improve its Web sites. The Company may also use Web Site Navigational Information alone or in combination with Visitor Contact Information to provide personalized information about the Company.
The Company uses commonly-used information-gathering tools, such as cookies to collect information as you navigate the Company’s Web sites (“Web Site Navigational Information”). This section further describes the types of Web Site Navigational Information that may be collected on the Company’s Web sites and how this information may be used.
When you visit the Company’s Web sites, it collects your IP addresses to track and aggregate non-personal information. For example, the Company uses IP addresses to monitor the regions from which Customers and Visitors navigate the Company’s Web sites. The Company also collects IP addresses from Customers when they log into the Services as part of its “Identity Confirmation” and “IP Range Restrictions” security features.
The Company may provide bulletin boards, public forums, blogs, or chat rooms on its Web sites. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. The Company is not responsible for the personal information you choose to submit in these forums. The Company may post a list of Customers and Customer testimonials on the Company’s Web sites that contain information such as Customer names and titles. The Company obtains the consent of each Customer prior to posting such a list or testimonials.
The Company may share Customer Data and Visitor Contact Information with its service providers and distributors so that these service providers can contact, on the Company’s behalf, Customers and Visitors who have provided contact information. The Company may also share Customer Data and Visitor Contact Information with its service providers and distributors to ensure the quality of information provided. Unless described in this privacy statement, the Company does not share, sell, rent, or trade any information provided with third parties for third-party promotional purposes. The Company uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company’s behalf. The Company reserves the right to use or disclose provided information if required by law or if the Company reasonably believes that use or disclosure is necessary to protect its rights and/or to comply with a judicial proceeding, court order, or legal process.
The Company uses robust security measures to protect Customer Data from unauthorized access, maintain data accuracy, and help ensure the appropriate use of Customer Data. When the Services are accessed using an internet browser with Secure Socket Layer (SSL) technology, the SSL technology protects Customer Data using both server authentication and data encryption. These technologies help ensure that Customer Data is safe, secure, and only available to the Customer to whom the information belongs and those to whom the Customer has granted access. The Company also implements an advanced security method based on dynamic data and encoded session identifications. The Company hosts its Web sites in a secure server environment that uses firewalls and private key encryption to prevent interference or access from outside intruders. Customers are responsible for maintaining the security and confidentiality of their Company usernames and passwords.
Policy Effective October 31, 2014