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This article follows the four-part series on preparedness for a Joint Commission Survey. All four articles in the series can be accessed here. Our blog series on Joint Commission Surveys gave those new to Surveys a brief introduction to the topic. A series of blog articles, of course, can never provide the level of detail any organization would need

This article, “Have a Plan”, is the final installment in a four-part series on preparedness for a Joint Commission Survey. This article addresses being prepared for the details and activities that come with Survey Day. All four articles in the series can be accessed here. Our last article covered performing Mock Tracers in your department and

This article, “Self-Survey”, is the third in a four-part series on preparedness for a Joint Commission Survey. This article addresses the process of performing a mock Survey on your own department or facility.  No Fear As we mentioned in the last article, it is time to become skeptical, hard-nosed, and thick-skinned. You and your fellow leaders are armed with

This article, “Past Performance”, is the second in a four-part series on preparedness for a Joint Commission Survey. This article addresses a review of your past Joint Commission Surveys.  Our last article introduced the reader to Surveys (inspections) performed by The Joint Commission (TJC). Here we cover looking back at past Surveys and actions taken. Once again, remain focused on

This article, “Get Informed”, is the first in a four-part series on preparedness for a Joint Commission Survey. This article addresses the newcomer to Joint Commission Surveys. Future articles will dig deeper.  Joint Commission Surveys. These three words can release powerful emotions – anxiety, worry, and downright fear, amongst others. The reality is that Survey day does not

In Times Like These It’s close to the end of 2020, and everyone in healthcare is gearing up for another projected wave of COVID-19 outbreaks. The US healthcare system is in the ninth month of crisis management. As the weeks drag on, the normal stressors weathered easily before have become hair-trigger flash points with staff.

This post originally appeared in March 2020.  It’s received quite a bit of attention, so we’ve updated it and are posting it again   As we all know, preparing for an inspection should never be a last-minute activity. Constant discipline and a steadfast dedication to quality are both required. Having the right tools to maintain

Employee engagement is defined as the emotional commitment the employee has to the organization and its goals. It is what separates those that are content and those that go above and beyond to see the organization succeed. More and more organizations are shifting a large focus to employee engagement and hiring consultants to help improve