As a company, we’ve spent almost twenty years designing the core technology and features behind StaffReady. One of the secrets of our success has been regular input from our clients and other industry experts since the very beginning. Your success is our success.
call that feedback loop the Discovery Process.
Discovery Process plays a major role in how we build the best
software for your specific needs. But how exactly does Discovery
work? And more importantly, what's the point?
may have been contacted by one of our Customer Success Managers to
join in on something called a 'Discovery Call'. This is the beginning
of the process, and congratulations, you're already involved!
put, we want to talk to our clients, people we know who need better
solutions for their complex, daily management challenges. We want to
understand your daily struggles and what your specific needs are for
managing staff, paperwork, regulations, schedules and other
management challenges. Understanding your real-world challenges is a
key part of Discovery.
our clients using StaffReady, we want to engage you actively in how
you’re using our products. We want to hear if there are areas of
the software you love and maybe areas you are struggling with. Is
there a feature you can’t live without or something we need to fix?
We are asking for feedback across the entire spectrum.
Discovery Calls will also bring up moments where you need a Technical
Support follow-up call. Perhaps there is a series of complex set of
tasks that you're not sure how to proceed through. A Technical
Support team member can walk you through the area and make sure you
understand what you're doing.
also want to hear about new ideas. Is there something you wish you
could accomplish with StaffReady but can't? If we can add something
to our software that makes your job easier, we want to figure out how
to make that concept a reality. Discovery Calls are a great way to
open the door for on-going communication as we plan and build new
features. New ideas are never fully worked out in a single email or
feedback truly covers an entire range from wild enthusiasm to
frustration and also specific suggestions for improvement. This kind
of feedback is actually a lot more important than it might seem.
feature releases and bug fixes are also a great topic for Discovery
Calls. After a software release, we're often wondering, "Is it
working how they expected? Are they happy with the result?"
Everyone likes to know that they did a good job, and this helps us
make decisions for future improvements. If an area is very popular
and very well-received, it's important for us to figure out why
is and how we might apply those principles to other areas.
you can see, the Discovery Process provides key feedback in how we
continue to iteratively improve StaffReady. You, our clients, are an
integral part of this process. You help us determine our direction
and you help keep us on track. We are always fully aware that you are
the expert in your field. We want to provide a software solution that
makes sense to you
will be using it, not us.
has many clients with many different needs. We must take on the
complex task of designing software that works for different types of
users, hopefully without making them feel like they've been handed a
order to do that, StaffReady is putting together an “insider team”
of clients who will serve as our first point of contact. Our goal is
to recruit users who are representative of our larger client base so
that we can ensure we're not missing any perspectives.
want this group to include Schedule Managers, Competency Admins,
Document Owners - we want all major roles to be spoken for. Also, we
want to make sure this group includes users from different
industries. For example, a Schedule Manager working in a pharmacy
will likely have different needs than a Schedule Manager working in a
lab, but ultimately we need to make sure that our Manage Grid works
main purpose of this insider community will be to provide that
critical feedback but much earlier in the development cycle of new
features. We'd love to present this group with work that's still in
progress so we can course-correct before we spend too much time going
in the wrong direction.
the beginning of the process we might think
we understand what we need to build, but a great deal of detail
doesn't get noticed until the feature is actually in use. With expert
feedback, things are caught in subsequent reviews that weren’t
mentioned in the initial planning meetings. Having these discussions
early gives us time to make changes before software is released.
these ideas sound appealing to you? Do you have feedback on our
product that you'd like to share? Are you interested in joining the
“insider team” that has been described? Please let us know! Our
Discovery Process is for your benefit, but we need you to make it
the idea of being a part of our Discovery process interests you,
please let us know at firstname.lastname@example.org.