New Support Features at StaffReady

Nearly two years ago, StaffReady implemented a ChatBot feature on our web page and within our application to add support features. We’re moving on to a set of new features in an effort to provide a better user experience and streamline operations. At StaffReady, we do take customer feedback seriously.

Why Make a Change?

Who loves ChatBots? Some people. Who hates ChatBots? Most people! Many users gave us feedback regarding the Bot:

• The Bot covered up an area of the screen
• Searches for User Guides did not always return anything useful
• Announcements were made that did not apply to some users
• Announcements would reappear and have to be dismissed multiple times

Finally, from a functionality standpoint, our Bot started to interfere with critical functionality in StaffReady. This was first communicated to us by clients and their involvement is greatly appreciated.

What is Changing?

StaffReady is making several changes. The Bot has been removed from the StaffReady UI already. It will disappear from our public website later this month. In order to replace the critical functions the Bot carries out, we are releasing the following:

• An announcement icon has been added to the StaffReady.com webpage. It is live now, please check it out. The icon is located in the upper right-hand corner of the screen. It looks like a calendar page with a red circle. The number in the red circle superimposed on the calendar date is the number of announcements that can be viewed. The date is the effective date of the announcement. Product / Feature Announcements and Planned Downtimes will be noted here.
  
• In the coming weeks, an announcement feature will be added within the StaffReady UI. It’s being worked on right now, there will be more details to come. It will be located above most of the screen content, conveniently out of the way. Release Notes and other Notifications will be posted internally.
  
• The User Guide Directory has already gone through one revision, and a second revision is being planned. Search capabilities will be improved. Stay tuned.

Until all of these pieces can be implemented, StaffReady will use limited email to Admins to convey some announcements. We don’t like a full inbox any more than you do, so we’ll keep it to a minimum.

Finally, the single best way to start a Support case is by emailing support@staffready.com. We are also available by phone, at (877) 229-5230, 06:00 – 17:00, Monday – Friday.

Thanks for reading!