two years ago, StaffReady implemented a ChatBot feature on our web
page and within our application to add support features. We’re
on to a set of
new features in an effort to provide a better user experience and streamline operations. At
StaffReady, we do take customer feedback seriously.
Make a Change?
loves ChatBots? Some people. Who hates ChatBots? Most people!
Many users gave us feedback regarding the Bot:
from a functionality standpoint, our Bot started to interfere with
critical functionality in StaffReady. This was first communicated to
us by clients and their involvement is greatly appreciated.
is making several changes. The Bot has been removed from the
StaffReady UI already. It will disappear from our public website
later this month. In order to replace the critical functions the Bot
carries out, we are releasing the following:
all of these pieces can be
implemented, StaffReady will use limited email to Admins to convey
some announcements. We don’t like a full inbox any more than you
do, so we’ll keep it to a minimum.
Finally, the single best way to start a Support case is by emailing firstname.lastname@example.org. We are also available by phone, at (877) 229-5230, 06:00 – 17:00, Monday – Friday.
Thanks for reading!