Times Like These
It’s close to the end of 2020, and everyone in healthcare is gearing up for another projected wave of COVID-19 outbreaks.
US healthcare system is in the ninth month of crisis management. As
the weeks drag on, the normal stressors weathered easily before have
become hair-trigger flash points with staff. Issues of fairness,
transparency, visibility, and accessibility have all taken on
increasing urgency as managers struggle to maintain stability and
employee morale during extremely challenging times.
moments can be clarifying and never has it been more critical to
narrow in on what employees care most about.
Top 10 employee wish list benefits vary survey to survey, but what is always included? 1, 2
related to time.
time. Paid time off. Holidays. Sick time. Working from home.
what’s the one thing tying all that together?
readers of this blog will recall our recent post, Improving
Employee Engagement in the Pharmacy.
Today we want to touch on employee morale, and how frequently the
schedule is at the heart of both.
In the historic times we’re living in, it’s no longer adequate to only manage common scheduling tension points. Permanent solutions are needed to these common complications:
Shifts that start out unstaffed due to a scheduling oversight – or end up double-staffed
Leave requests that get lost or are not responded to in a timely fashion
Leave requests and scheduling decisions that are not perceived as fair and consistent
Complaints that the scheduling process is not transparent
The scramble that results from a last-minute sick call
of you have had to deal with some if not all of these issues. One
problem feeds another and your employee morale just took a quick nose
employee morale and engagement are drivers of organizational success
so why not eliminate these recurring
issues completely? It’s time to end the rumors regarding fairness
and transparency around the schedule once and for all.
Morale with Focused Change
Start your team out with consistent, fair scheduling every day. Viewed from this lens, an automated approach to scheduling rapidly moves from “nice” to “necessary”.
scheduling – spreadsheets, paper, highlighters, and white out –
is bad enough. To make matters worse, most team members that
schedule other employees are never trained on how to best create or
manage a schedule. One outgoing scheduler trains the next and so on.
Systematic? Not really. Comprehensive across shifts and
departments? Most certainly not. As stated by Rosalee Allan, former
COO, PAML, LLC (now LabCorp):
are trained in a lot of aspects of their job, but I’ve never seen
anybody sit down and officially train supervisors on how to
StaffReady, we approach this need very intentionally. We provide the
training and bring your team onboard the software at no additional
charge. As you bring new schedule administrators on over the years,
training is always available should you need it.
StaffReady provides a fully-featured platform for automated scheduling. We consider ourselves your trusted scheduling adviser. Your rules drive the process – not a cookie-cutter template provided by an unknown and untested vendor.
Your staff make a time-off requests in the application – which is time-stamped – and is then acted upon by the supervisors or managers in your department. An audit trail is visible for both parties to see. No surprises, no drama.
Manage several different types of leave – PTO, FMLA, Maternity, Jury Duty, and more – completely customizable to your organization’s needs.
Scheduling and time-off requirements unique to your institution or your collective bargaining rules are easily handled.
Accessible from any modern internet device – laptop, workstation, tablet or cell phone. Make time-off requests with soccer and school schedules close at hand.
Manage complex requirements for differently qualified staff on the same shift in the same department.
Provide the management team the scheduling visibility they need across multiple departments or an entire enterprise.
tools you need to eliminate scheduling chaos and frustration are
here. Making positive changes during this time of high intensity will
gain you solid points with your staff and improve morale.
Person, Right Place, Right Time.
a thought on this topic? Comment
4 Scheduling Automation at PAML, case study, internal documentation, 2013.
Photo Credits: Ion Chiosea