How Scheduling Automation Improves Employee Morale

By Nancy Janzen, CEO & Matt Swanson, BS, MT(ASCP), CSSBB

October 23, 2020

In Times Like These
It’s close to the end of 2020, and everyone in healthcare is gearing up for another projected wave of COVID-19 outbreaks.

The US healthcare system is in the ninth month of crisis management. As the weeks drag on, the normal stressors weathered easily before have become hair-trigger flash points with staff. Issues of fairness, transparency, visibility, and accessibility have all taken on increasing urgency as managers struggle to maintain stability and employee morale during extremely challenging times.

Crisis moments can be clarifying and never has it been more critical to narrow in on what employees care most about.  

What’s at Stake?
Top 10 employee wish list benefits vary survey to survey, but what is always included? 1, 2

Topics related to time.

Flex time. Paid time off. Holidays. Sick time. Working from home.

And what’s the one thing tying all that together?

The Schedule.

Frequent readers of this blog will recall our recent post, Improving Employee Engagement in the Pharmacy. Today we want to touch on employee morale, and how frequently the schedule is at the heart of both.

Time to Level-up
In the historic times we’re living in, it’s no longer adequate to only manage common scheduling tension points. Permanent solutions are needed to these common complications:

Many of you have had to deal with some if not all of these issues. One problem feeds another and your employee morale just took a quick nose dive.

High employee morale and engagement are drivers of organizational success 3, so why not eliminate these recurring issues completely? It’s time to end the rumors regarding fairness and transparency around the schedule once and for all.

Improve Morale with Focused Change
Start your team out with consistent, fair scheduling every day. Viewed from this lens, an automated approach to scheduling rapidly moves from “nice” to “necessary”.

Manual scheduling – spreadsheets, paper, highlighters, and white out – is bad enough. To make matters worse, most team members that schedule other employees are never trained on how to best create or manage a schedule. One outgoing scheduler trains the next and so on. Systematic? Not really. Comprehensive across shifts and departments? Most certainly not. As stated by Rosalee Allan, former COO, PAML, LLC (now LabCorp):

Supervisors are trained in a lot of aspects of their job, but I’ve never seen anybody sit down and officially train supervisors on how to schedule.” 4

At StaffReady, we approach this need very intentionally. We provide the training and bring your team onboard the software at no additional charge. As you bring new schedule administrators on over the years, training is always available should you need it.

Automation Pros
StaffReady provides a fully-featured platform for automated scheduling. We consider ourselves your trusted scheduling adviser. Your rules drive the process – not a cookie-cutter template provided by an unknown and untested vendor.

Consider:

The tools you need to eliminate scheduling chaos and frustration are here. Making positive changes during this time of high intensity will gain you solid points with your staff and improve morale.

Right Person, Right Place, Right Time.

Interested? Drop a line to info@staffready.com or sign up for a demo here.

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1 https://www.staffsquared.com/blog/top-10-employee-benefits-to-keep-staff-happy-and-engaged/

2 https://hbr.org/2017/02/the-most-desirable-employee-benefits

3 https://www.hrexchangenetwork.com/hr-talent-management/articles/why-morale-and-engagement-are-so-important , accessed 10/20/2020.

4 Scheduling Automation at PAML, case study, internal documentation, 2013.


Nancy Janzen, CEO

Nancy Janzen is the CEO, Co-founder, and Sr. Vice President of StaffReady. She is a business owner and entrepreneur focused on developing cloud-based solutions for the healthcare market. Maplewood Software, the parent of StaffReady, was one of the first to deliver cloud-enabled operational products for healthcare in 2002. Since then, the company has developed the StaffReady suite of products that target the most pressing operational challenges in healthcare such as managing 24/7 staff schedules, competency tracking, document control and inspection management. Clients assisted include Roche, DynaLifeDx, Alverno Provena Hospital Laboratories (APHL), URMC, UCSF and UCSD, Mayo, Sutter Health, Legacy Health, the University of Washington Medical Center and dozens of others.

Find Nancy on LinkedIn.

Matt Swanson, BS, MT(ASCP), CSSBB

Matt Swanson is the Technical Operations Manager at StaffReady. He came to StaffReady with 29 years of experience in the clinical laboratory, with roles varying from Bench Tech to Operations Management to Consultant to Business Intelligence Analyst.  He became a Certified Six-Sigma Black Belt in 2017. Find Matt on LinkedIn.