StaffReady COVID-19 Response

By Nancy Janzen, CEO

March 17, 2020

Dear Valued Client Partner,

We wanted to provide information for you on how StaffReady is responding to the COVID-19 crisis unfolding in our country.

As of Tuesday, March 17th, we will send most of our Technical Support staff as well as all Sales and Account Managers home to work off-site as per current recommendations for minimizing community transmission. Our headquarters is located in Spokane, Washington which currently has a low positive test count. We want to do our part to flatten the curve.

While your access to StaffReady will not be interrupted, it is possible that the unique working circumstances could affect response times to customer service requests and ticket items. We will push hard to maintain or even improve our response times. We want to make you aware of the circumstances we will be operating within for most likely the next 2-4 weeks.

We realize that many of you are near the front lines in our country's health care response toward negating the impact of the virus spread and supporting your organizations. We are proud to be here to assist you and help you spend less time on administrative duties and more time on clinical and management responsibilities.

We are working hard to keep any disruptions to your software experience to a minimum. Please reach out to us or your Customer Success Manager with any further questions.

Nancy Janzen

John Janzen

Matt Swanson
Technical Operations Manager

Nancy Janzen, CEO

Nancy Janzen is the CEO, Co-founder, and Sr. Vice President of StaffReady. She is a business owner and entrepreneur focused on developing cloud-based solutions for the healthcare market. Maplewood Software, the parent of StaffReady, was one of the first to deliver cloud-enabled operational products for healthcare in 2002. Since then, the company has developed the StaffReady suite of products that target the most pressing operational challenges in healthcare such as managing 24/7 staff schedules, competency tracking, document control and inspection management. Clients assisted include Roche, DynaLifeDx, Alverno Provena Hospital Laboratories (APHL), URMC, UCSF and UCSD, Mayo, Sutter Health, Legacy Health, the University of Washington Medical Center and dozens of others.

Find Nancy on LinkedIn.