The StaffReady suite of products has enjoyed significant growth since its launch in 2002. What started as a single pharmacy schedule in 2003 has expanded to hundreds of clients in multiple hospital departments across the US and Canada.
In 2006, StaffReady entered into a reseller agreement with Pharmacy OneSource, a company based in Madison, WI. Pharmacy OneSource was eventually acquired by Wolters-Kluwer, based in the Netherlands. During this time, StaffReady’s products were sold under the names ScheduleReady, Schedule OneSource, and ScheduleRx.
This reseller agreement has come to an end, and for some clients, that means some changes.
What is changing?
The fundamental change for existing clients is with whom you contract. Clients, who had previously contracted through Wolters-Kluwer, will now contract directly with StaffReady. Over the course of the next several months, the StaffReady Sales team communicating with each affected client to discuss this change. StaffReady is offering dynamic new contracting and flexible payment options which were not available through Wolters-Kluwer. These new payment options are convenient, customizable, more fiscally affordable, and provide clients with greater opportunities to lock in pricing for up to five years.
StaffReady's team of Customer Success Managers will be in contact as well, ensuring that each Client receives the information, training, and assistance required to maintain a successful relationship with StaffReady. They will be your points of contact for contract renewals.
What isn’t changing?
StaffReady’s hardware infrastructure and software reliability remain amongst the best in the industry, with a guaranteed 99.9% uptime. The company has upgraded its hardware, providing greater redundancy and reliability. The operations stack is best-in-class and continuously monitored to provide excellent service.
StaffReady’s Technical Support commitment to each Client remains the same. The department remains dedicated to providing the support needed within each Client’s organization to receive the full value of the StaffReady suite of products. Case resolution time has been reduced by 50% over the last year. Your best method of contacting Support is to email firstname.lastname@example.org.
What does the future hold?
In short, new features and a new product. This summer, StaffReady will be releasing at least two new features in the Scheduling module: Geolocation and Schedule Cost. Geolocation aids in locating the closest available staff members to fill an unexpected gap in a schedule – perfect for larger clients with multiple locations that are geographically diverse. Schedule Cost will allow Schedule Admins to predict the cost of a specific schedule, and work up different coverage scenarios with an eye towards keeping costs under control.
The new product is Checklist. Checklist is designed to be a means of documentation for tasks in a highly regulated healthcare environment. It’s perfect for medication unit inspections, USP 797 documentation, laboratory QA tasks, and more. There will be more news about Checklist and its features as well as a launch date in the weeks to come.
Finally, a note of thanks to all of StaffReady clients for the tremendous dedication and hard work shown this past year during the pandemic. StaffReady is proud to have been a supportive part of this effort and looks forward to working with you in the months and years to come.
If you have questions about Sales, contracting, or any of our products, please reach out to us at email@example.com.