Feature Spotlight: Uncovering Competency Mysteries

By Matt Swanson, Director of Operations, BS, MLS(ASCP), CLSSBB

July 29, 2020

There are mysteries hidden in your department.

Even the best of your staff members, they carry secrets. Secrets related to how they’re handling their assessments and what they’re telling you they’ve done.

Those secrets are easy to keep hidden, until it’s time for an audit.

Then, the moment of truth arrives:

Just like that, you have a deficiency. Your confidence in your department is a bit shaken, and now you have a Plan of Correction to write up. As if you didn’t have enough work already...

The education and training for a variety of healthcare professions is quite challenging. We went through it, and we know that if formed the foundation for our continuing development in our careers.

Most of us learn on the fly the administrative realities of managing a department of professionals. Unless you started out on a management track, people rarely receive formal training before being thrown into a management role. Somehow, you’re expected to know how manage a complex HR system such as a competency assessment program.

Competency assessments, amongst other management duties, are critical to the overall operation of your department. Whether it’s nursing, pharmacy, laboratory, radiology or a host of other departments, an organization has a responsibility to assure the competence of its staff. Training can be almost useless – unless there is some sort of assessment that follows.

The administrative burden of executing an ongoing assessment of your staff can be quite heavy. This is doubly true when you are working with a paper-based system. We’ve all been through automation efforts in our respective fields. Gone are the days where paper charts are the norm. Paper prescription slips? Vanishing. Paper requisitions for orders like Lab or X-ray? Pretty much gone as well. Automation is key in managing and performing assessments, just like everywhere else.

StaffReady offers a completely paperless solution for Competency Assessment, regardless of discipline. We provide a customizable platform where the client creates and uses their own assessments. No cookie-cutter templates, no more rigid assessments that don’t really reflect your operational realities. Assessments of all kinds are automated so that department leadership and all employees are kept informed of what tasks to complete by what date.

It can be quite demoralizing the respond well to a citation of deficiency on top of an already full plate. Yes, you and your department will get through it, and you might find those missing assessments. But these are the types of distractions that grind away at morale, dragging a single department or an entire organization down.

“Work that is frustrating” is often listed amongst the most frequent reasons for high employee turnover (references 1,2,3,4, and see our white paper here). Automation that eliminates the paper chase, assigns tasks, and grades assessments autonomously provides an escape from assessment drudgery. You’ll be able to uncover those mysteries before an auditor does!

Interested? Take a look at our website, and check out our approach. Take a look at some screenshots to get a feel for StaffReady’s intuitive dashboard.

For more information or to schedule a demo, please contact us at info@staffready.com .

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References (accessed 07/17/2020):

  1. https://b2b.kununu.com/blog/why-do-goodemployees-quit-leave-their-job

  2. http://fortune.com/2018/09/27/bored-atwork-why-people-quit-jobs/

  3. https://hbr.org/2018/01/why-people-reallyquit-their-jobs

  4. https://www.thebalancecareers.com/topreasons-why-employees-quit-their-job1918985

Matt Swanson, Director of Operations, BS, MLS(ASCP), CLSSBB

Matt Swanson is the Director of Operations at StaffReady. He came to StaffReady with 29 years of experience in the clinical laboratory, with roles varying from Bench Tech to Operations Management to Consultant to Business Intelligence Analyst.  He became a Certified Lean Six-Sigma Black Belt in 2017. Find Matt on LinkedIn.